Approach
What I believe
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Accountability starts at the top.
When leaders stay close to operations and follow up, everyone does the same.
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Organised to deliver.
When people know who does what, they do their best work.
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Keep the tools simple.
When people and process fit well, basic tools used simply are often all that’s needed to get the job done.
How I work
Scope
- Set scope, outcome and end date with leadership
- Kick off with everyone involved
Listen
- Walk through the work with those doing it
- Run team workshops to clarify findings
- Find root causes and share with leadership
Design
- Build one design from everyone’s input
- Refine it with each person’s feedback
- Align with leadership and get sign-off
Change
- Present the roll-out plan to the team
- Roll out in phases
- Put new ways of working in place
Handover
- Support the team after roll-out
- Wrap up with leadership
My promises
What guides how I work with every client.
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Your interests first
I’ll treat your company as if it were my own, with my eye on what’s best for the business you’re building beyond our engagement.
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Outcomes over hours
The hours are mine; the outcome is yours. I value my work by what it changes for you, because that’s where the real value lies.
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Straight talk
As a neutral outsider, I see across your company and give you an honest view, even when it’s hard to hear, so you can make the best decisions.